The Manager Brian and Parts gentleman Kevin went ABOVE&BEYOND to help me with my issue. I CANNOT SAY THANK YOU ENOUGH! I will be returning AGAIN!
The level of treatment that I received was PHENOMENAL!
Thank you for All that you guys do!!
Matt Friedman was fantastic and made the process very simple and straightfoward. My new 2022 Crosstrek was delivered insanely quickly (<45 days from my factory order) so clearly Stamford is excellent at acquiring inventory. The experience was wonderful and there were no hard upsells or painful conversations. Matt even talked to me about the best aftermarket accessories for the vehicle! He clearly loves Subaru very much.
Did a drive in inquire with no appointment . Asked for Brian . Within a minute Brian stopped what he was doing and came out on a test drive with me . Within a mile or so , Brain pinpointed my concern ! Great job Thanks !
Jesus made the process hassle free and transparent. He took the time to answer all of our questions and made sure that the requested repairs were completed before we picked up the car. Jesus took the time to show us how to use all of the features that came with our Outback. We are very pleased with this purchase and would recommend this dealership for anyone in the market for a Subaru.
Purchased a Pre-owned Legacy a few month ago. I recently took it in for a routine oil change. I mentioned an unusual noise. They found the issue and repaired it under the Extended CPO warranty , No charge to me . Special thanks to luis and Brain .
Beware!!!! This probably the worst Subaru dealer in the Tri-State area. Sales and Service dept are all crooks! Prices are always higher than other Subaru dealership. My advice is to go elsewhere because these guys are very unreliable all they do is to take your money.
Great used car buying experience. No high pressure tactics. Great deal on a terrific car for my son. They made sure it was safe. When I noticed a noise a few days later, Matt said bring it right back. He wanted to make sure they had not missed something. Got an asap appointment, dropped keys in early bird box and few hours later called to say the problem was found and fixed and no charge. This is how you want a new car experience to be. Cant thank these guys enough because now I have piece of mind before turning the keys over to my child. I'll be back to Stamford Subaru for sure.
Marcial made the buying process easy. After going to a number of other dealerships (and having awful experiences), I found Subaru Stamford. The sales team was straight forward, attentive, and gave me the time I needed without any pressure. I got a great car and they detailed and delivered it in excellent condition. Highly recommmended.
Not a place to get your car serviced! Driving my car home after its oil change, I notice the hood was oddly bouncing around. Looking at it more carefully the next day, the hood had not been properly latched. Furthermore, after opening and closing several times - I could not get it to latch either. One of their employees was aware that the hood was not properly latched yet released the car to me. At any moment with a gust of wind or a bump on I-95 the hood could have suddenly released while I was driving 55 miles an hour plus. My life could have been at risk. I called my service rep who asked that I bring it in on Monday... Driving my Outback down I-95 (from exit 16 to exit 6) as the hood was bouncing up and down was frightening. I was quite upset knowing that a gust of wind or a bump in the road could cause the hood to fly up blocking my visibility. Their service department fixed the hood. The $39 oil change was credited back to me... Unfortunately my trust in Stamford Subaru has been gravely shaken. How could I return or recommend it given that an employee does not care enough to do their job right and then put my safety at risk?
My daughter and I went into Subaru Stamford to lease a Legacy for her and worked with Robert. He made us feel so comfortable, gave us as much time as we needed and made the experience so easy. He answered all our questions, worked to fit it into my daughter's budget and came through on every promise. He has also continued to answer any request we have in a courteous and timely manner well after our deal was completed. The Finance Department was also great to deal with and ensured they came through on any commitments. We would certainly go back when we need a car in the future and highly recommend Robert and Subaru Stamford.